SESSION MODERATORS:
John Byrne, Research VP, CSP Operations & Monetization Platforms, IDC 
Emma Buckland, Principal Analyst – Telco Cloud & Networks, STL Partners

CASE STUDY: SMART NOC – B2B network services assurance digitization for 5G

• B2B NOC and end customer experience challenges
• Envisioning a “Touchless NOC”
• Undertaking a holistic NOC transformation, incorporating leading practices with ODF etc.
• Aligning business KPIs to network performance metrics 

Ajay Jain, SVP, Network Services, Bharti Airtel 
Berjesh Chawla, Managing Director & Telecom Industry Lead India, Accenture    

CASE STUDY: HKT intelligent operations transformation practices

• Hong Kong telecom market situation and HKT business focus
• HKT digital transformation journey and focus
• Examining HKT intelligent operations transformation practices with AI-enabled use case sharing
• Achieving operations transformation by virtue of 3Ps (People, Platform & Process)

Fung Kam Shing, VP, Digital Operations Transformation, HKT

CASE STUDY: The road to SRE

• How can CSP evolve to autonomous networks
• Applying Google's site reliability engineering (SRE) principles to network operations and measuring SRE maturity
• Growing an automate first mindset with focus on both use case and framework development along three axis: network data & analytics, service activation & provisioning, service assurance
• Leveraging partnerships to accelerate automation adoption

Koert Vlaeminck, Director Network Service Assurance and Automation, Telenet