SESSION MODERATORS:
Stuart Dunn, Senior Project Manager, TM Forum
Tomas Lajous, Senior Partner New York, McKinsey
FIRESIDE CHAT: Innovating with AI for boosting CX and scaling it for enterprise adoption
- What are complex challenges at scale in customer service operations that AI can address?
- From a CIO perspective what are the challenges to scale the innovations for enterprise adoption?
- Reflection on a Studio/Factor model as a framework for scaling
Interviewer: Anand Santhanam, Vice President, Head of Strategy for Communications, Media and Technology Segment, Infosys
Kieran O’Meara, Chief Information Officer, Telstra
Lilac Ilan, Global Head of Business Development, AI-Powered Telco Operations, NVIDIA
INTERVIEW: AI driven telco: Unleashing Generative AI across your business
- What are the most impactful areas for Generative AI in Vodafone for efficiency, increased productivity and cost reductions?
- What are the low-hanging opportunities for Generative AI to improve business processes or create new products?
- How did Vodafone approach the adoption of Generative AI, from early days experimentation for formal scaled-up adoption programs?
- Discover the tangible outcomes and benefits Vodafone observed after implementing Generative AI.
- What’s next for Generative AI at Vodafone?
Interviewer: Iain Thornhill, Telco Industry Advisor, Microsoft
Lester Thomas, Head of New Technologies and Innovation, Vodafone
INTERVIEW: Real-world AI across five ODA functional blocks
- Engagement: Personalization
- Party management: Customer matching
- Core commerce: Catalog harmonization
- Production: Weather and outages
- Intelligence management: Chat and email management
Interviewer: Tomas Lajous, Senior Partner New York, McKinsey
Neel Mehta, Director, IT Delivery, Bell Canada
CASE STUDY: Data – GEN AI journey mapping & complexities of becoming GEN AI telco
- Will telco realization towards digital transformation actually mean GEN AI?
- What kind of infrastructure challenges are we facing now with our existing analytical transformation to traditional AI, and how to cover them in GEN AI?
- Is investment a consideration for telcos, especially GEN AI telco?
- How talent is no more a challenge for GENAI journey – UC hyper-personalization and source code complexities
- How traditional AI is a first choice in some telcos for technology transformation & the complexities of becoming GENAI telco
Ayesha Temuri, Enterprise Data Officer (EDO), CEO Office, Telenor Pakistan