Loft sessions: AI at Scale

Tuesday, 19 September 2023
4:00 pm - 4:30 pm

The Loft Stage – explore how established solution providers, start-ups and new tech develop the next generation of innovative products and services to help create a more open and disruptive supplier and partner ecosystem. Witness product demos, ask questions, challenge standard solutions to find new ways of solving industry problems.

4:00 pm – 4:10 pm
Tech Talk: GenAI-Driven Customer Experience Transformation

The telecom industry is in the midst of yet another metamorphosis, this time thanks to Generative AI (GenAI). The Digital Service Provider’s landscape is evolving fast as GenAI offers organizations new, innovative, and efficient ways to uncover and leverage insights from existing data. Join GlobalLogic in exploring the ways telecom organizations are using GenAI to achieve goals in customer profiling, segmentation, legacy stack migrations, back-office/Network operations automation, and more. Learn how to propel innovation in your organization and get inspired by new ways to transform your customer experiences.

Sameer Tikoo, Senior Vice President & General Manager, Communication Service Business, GlobalLogic

4:10 pm – 4:15 pm
Have your Say – audience feedback

4:15 pm – 4:25 pm
Demo: Powering a New Generation of Customer Experience with Generative AI

Generative AI changes how the world of Telecom works, especially when it comes to delivering a seamless customer service experience. Learn how gen AI can be used to simplify and improve productivity—solving issues faster, reducing cost to serve, and meeting ever-evolving customer expectations for speed and convenience.

Romit Ghose, Senior Director of Product Management, TMT, ServiceNow

4:25 pm – 4:30 pm
Ask me Anything with ServiceNow


Romit Ghose

Senior Director of Product Management, TMT

Sameer Tikoo

Senior Vice President & General Manager, Communication Service Business