SESSION MODERATORS:
Roz Roseboro, Principal Analyst, Service Provider Transformation, Omdia
Anne Bioulac, Executive Vice President, Head of frog Customers Data & Analytics – France, frog part of Capgemini Invent 

CASE STUDY: Techco practicing decision intelligence for sustainable growth

• Leveraging AI/ ML and data analytics to optimize decision-making processes and align with sustainability goals
• Shared use cases on various champions on their development in decision intelligence
• Use DI to identify potential customers and to sell them at Right-C (Right time, Right way and Right offer)

Derek Chen, Assistant Vice President, HKT

CASE STUDY: Data analytics – if we can’t measure it, we can’t manage it 

• Setting KPIs and tracking the impact of each program to help achieve their goals  
• Improving operational efficiency with AI whilst maintaining a good customer experience 
• What does it take to implement AI & how to use customer data effectively 
• Overcoming the challenges of AI ethics – Let’s be proactive with anomaly detection! 
• How to regulate the use of AI – Considerations around data privacy, governance, and transparency 

Ahmed Saady Yaamin, Head of Axiata Group Analytics, Axiata

PANEL: Driving business impact of data and AI at scale

• Maturing CSP’s capacity for network analytics in the age of public cloud, and maximizing ROI 
• Working smarter with AIOps to detect and fix issues before they become outages  
• How to scale to meet increased customer demand and assist with the onboarding process of partners more quickly 
• Improving employee competence – Using smarter data intelligence to enable faster and more informed decision-making

Moderator: Anne Bioulac, Executive Vice President, Head of frog Customers Data & Analytics – France, frog part of Capgemini Invent
Anthony Behan, Managing Director for Communications Media & Entertainment, Cloudera
Ahmed Saady Yaamin, Head of Axiata Group Analytics, Axiata
Dr. Daniel Dobos, Research Director, Swisscom