SESSION MODERATORS:
John Byrne, Research VP, CSP Operations & Monetization Platforms, IDC
Emma Buckland, Principal Analyst – Telco Cloud & Networks, STL Partners
CASE STUDY: SMART NOC – B2B network services assurance digitization for 5G
- B2B NOC and end customer experience challenges
- Envisioning a “Touchless NOC”
- Undertaking a holistic NOC transformation, incorporating leading practices with ODF etc.
- Aligning business KPIs to network performance metrics
Ajay Jain, SVP, Network Services, Bharti Airtel
Berjesh Chawla, Managing Director & Telecom Industry Lead India, Accenture
CASE STUDY: HKT intelligent operations transformation practices
- Hong Kong telecom market situation and HKT business focus
- HKT digital transformation journey and focus
- Examining HKT intelligent operations transformation practices with AI-enabled use case sharing
- Achieving operations transformation by virtue of 3Ps (People, Platform & Process)
Fung Kam Shing, VP, Digital Operations Transformation, HKT
CASE STUDY: The road to SRE
- How can CSP evolve to autonomous networks
- Applying Google's site reliability engineering (SRE) principles to network operations and measuring SRE maturity
- Growing an automate first mindset with focus on both use case and framework development along three axis: network data & analytics, service activation & provisioning, service assurance
- Leveraging partnerships to accelerate automation adoption
Koert Vlaeminck, Director Network Service Assurance and Automation, Telenet