FIRESIDE CHAT: Driving 5G innovation through a digitalization strategy

Steve Ryan

Becoming the first in the world to launch 5G stand alone at the edge and enabling new monetization opportunities Moving from legacy to a common, 100% cloud platform across all markets for IT and network Importance of standardization and TM Forum Open Digital Architecture as foundation of tech strategy to drive scale and efficiency Role of deeper partnerships in enabling …

CxO Spotlight: Achieving positive business results from digital transformation

Poorvi Verma

CSPs face increasing challenges due to changes in customer behavior as well as competitions from OTT players in terms of service innovation, time-to-market and customer service experience. For this reason, it is essential for CSPS to evolve their networks and transform their operations digitally. Yet to sustain continuous business growth, offer unparalleled quality of service, retain the loyalty and support …

CASE STUDY: Inside Digital: Behind the scenes of BT’s digital transformation

Jenny Kessman

From legacy & shadow IT to strategic – setting the ambition for BT Transforming people, process AND technology in a culture and community that hates risk and the unknown Taking the community on the transformation journey to truly build the future whilst keeping BT’s £20bn business on track Aligning business, financial & technical stakeholders to embrace change in an agile …

Unlocking the benefits that cloud native networks deliver for CSPs

Jenny Kessman

Exploring network transformation factors to enable success Super-fast 5G cloud network deployment at scale – what are the key learnings Human factor: How to build the skills required for fully cloud based network Putting the customer first: Leveraging cloud-based networks to reimagine the customer experience

In pursuit of 10x: a story of Spark’s BRAIN and AI driven growth 

Poorvi Verma

Managing cross-channel marketing orchestration and decisioning Unifying multiple ML models to maximize profitability Offering personalization for customers at an individual level while protecting customer data through automated privacy Driving true impact of ~4% lift in EBITDA

Improving customer experience through utilization of data

Poorvi Verma

Creating an accurate 360-degree view of the customer – where to start? Unlocking the potential of accurate customer data for personalized experiences Realizing the enterprise opportunity: How are enterprises utilizing customer data?

Taiwan Mobile’s ESG roadmap to advancing sustainability

Jenny Kessman

Material ESG issues and major sustainability challenges for telecommunication industry How Taiwan Mobile reinforce ESG governance? Key success factors of Taiwan Mobile for walking the talk on ESG via strategy roadmap, targeting, ESG embedment and transparency Taiwan Mobile’s climate actions toward Net Zero