AIOps’ instrumental role for the next generation customer experience

Poorvi Verma

Watch Yessie Yosetya, Chief Strategic Transformation & IT Officer, PT. XL Axiata  and Samit Banerjee, Division President of Amdocs Cloud Operations Services, Amdocs take the stage.

  • AI-powered intelligent operations at scale – what does this require?
  • The XL AI-OPS case study – value led operations for superb customer experience across B2C and B2B
  • Understanding the importance of CX as a competitive differentiator in a post-pandemic world