The Loft Stage – explore how established solution providers, start-ups and new tech develop the next generation of innovative products and services to help create a more open and disruptive supplier and partner ecosystem. Witness product demos, ask questions, challenge standard solutions to find new ways of solving industry problems. 4:00 pm – 4:10 pmTech Talk: GenAI-Driven Customer Experience TransformationThe …
DT4DI: Upgrading Decision Intelligence with Digital Twin and AI
The industry challenge/s which DT4DI solves: – What DT4DI is and The benefits – The DT4DI framework / RA – how it works – Demo of Practical Applications / Examples – Q&A
Spotlight Session: Trusted AI everywhere – Moving data & AI to the public cloud
This is an invite-only session. If you are interested in attending, please submit your interest here and we will be in touch. There is an abundance of data in the telecom business. Network, customer, and all other operational processes can generate petabytes of data every day. With the new wave of LLM and AI technologies now available, telecom companies are positioned to leverage …
Loft sessions: AI at Scale
The Loft Stage – explore how established solution providers, start-ups and new tech develop the next generation of innovative products and services to help create a more open and disruptive supplier and partner ecosystem. Witness product demos, ask questions, challenge standard solutions to find new ways of solving industry problems. 11:25 am – 11:35 amDemo: Gen AI: Hype vs Reality. …
Catalyst Session: Driving trustworthy AI for sustainable growth and intelligent networks
CATALYST PRESENTATIONSUnite with the brightest and best to drive groundbreaking innovation and impactful business outcomes Catalyst projects connect the collective power of the brightest minds and most influential industry figures to co-create solutions to the industry’s biggest challenges. SESSION MODERATORStuart Dunn, Senior Project Manager, TM Forum 11:20 am – 11:32 amDigi-boost connectivity servicesFung Kam-Shing, VP, Digital Operations Transformation PCCW, HKTLinhua Deng, Marketing …
Managing and governing data
SESSION MODERATORS:Roz Roseboro, Principal Analyst, Service Provider Transformation, OmdiaAnne Bioulac, Executive Vice President, Head of frog Customers Data & Analytics – France, frog part of Capgemini Invent CASE STUDY: Techco practicing decision intelligence for sustainable growth Leveraging AI/ ML and data analytics to optimize decision-making processes and align with sustainability goals Shared use cases on various champions on their development in decision intelligence …
In pursuit of 10x: a story of Spark’s BRAIN and AI driven growth
Managing cross-channel marketing orchestration and decisioning Unifying multiple ML models to maximize profitability Offering personalization for customers at an individual level while protecting customer data through automated privacy Driving true impact of ~4% lift in EBITDA
Improving customer experience through utilization of data
Creating an accurate 360-degree view of the customer – where to start? Unlocking the potential of accurate customer data for personalized experiences Realizing the enterprise opportunity: How are enterprises utilizing customer data?
Putting the customer first: digital CRM transformation for the customer experience
Creating customer centric KPIs for CRM Evaluating and updating current CRM systems: where to start? Measuring the success of digital CRM transformation on customer experience
AIOps’ instrumental role for the next generation customer experience
Watch Yessie Yosetya, Chief Strategic Transformation & IT Officer, PT. XL Axiata and Samit Banerjee, Division President of Amdocs Cloud Operations Services, Amdocs take the stage. AI-powered intelligent operations at scale – what does this require? The XL AI-OPS case study – value led operations for superb customer experience across B2C and B2B Understanding the importance of CX as a …