SESSION MODERATOR:Yvonne Kuimba, Head of AI and Data, TM Forum The TM Forum DT4DI framework combines Decision Intelligence, Digital Twin, AI, and AIOps to revolutionize the management of challenging decision-making in complex business processes, improve business outcomes, and create data-driven and results-oriented organizations. Decision Intelligence (DI) is an emerging discipline of turning data and information into better business decisions and …
Masterclass: Business Architecture: enabling value driven transformation
SESSION MODERATOR:Joann O’Brien, Vice President, Digital Ecosystems, TM Forum The business architecture team will share the details of their work on business architecture capabilities and value streams, and how these help de-risk strategic planning and transformation initiatives. Then participants will engage with the business capability map and value streams, to solve a key initiative, demonstrating how these assets can be …
Bringing the power of AI to your customers
SESSION MODERATORS:Roz Roseboro, Principal Analyst, Service Provider Transformation, OmdiaChris Silberberg, Research Manager, IDC FIRESIDE CHAT: Leveraging AICX to truly enhance the customer experience What is the importance of accessibility, consistency, and ability to utilize data at scale across analytics and business teams? How do you effectively use AI to manage the growing demand for automating and improving customer experience? What …
AI in action
SESSION MODERATORS:Stuart Dunn, Senior Project Manager, TM ForumTomas Lajous, Senior Partner New York, McKinsey FIRESIDE CHAT: Innovating with AI for boosting CX and scaling it for enterprise adoption What are complex challenges at scale in customer service operations that AI can address? From a CIO perspective what are the challenges to scale the innovations for enterprise adoption? Reflection on a Studio/Factor model as a …
AI in action
SESSION MODERATORS:Linda Asplund, Vice President – Head of Enterprise Transformation Swe Dk Fi / Global Head Corporate Experience, Capgemini InventPhilip Laidler, Director, Consulting, STL Partners KEYNOTE: Accelerating AI growth: Cultivating a collaborative squad mentality What are the benefits and outcomes of bringing together expertise across the business to speed up the rollout of AI How to use generative AI safely and securely …
Driving operational excellence with AIOps
SESSION MODERATORS:Stuart Dunn, Senior Project Manager, TM ForumPhilip Laidler, Director, Consulting, STL Partners CASE STUDY: Vodafone IoT: AI-powered service usage anomaly detection How to integrate AI/ ML capabilities and enable early and precise detection of potential service-affecting incidents Reducing operational effort by improving both proactive monitoring of IoT network services and reactive triaging of service incidents Developing self-healing network capabilities and enhancements …
Spotlight Session: Trusted AI everywhere – Moving data & AI to the public cloud
This is an invite-only session. If you are interested in attending, please submit your interest here and we will be in touch. There is an abundance of data in the telecom business. Network, customer, and all other operational processes can generate petabytes of data every day. With the new wave of LLM and AI technologies now available, telecom companies are positioned to leverage …
Managing and governing data
SESSION MODERATORS:Roz Roseboro, Principal Analyst, Service Provider Transformation, OmdiaAnne Bioulac, Executive Vice President, Head of frog Customers Data & Analytics – France, frog part of Capgemini Invent CASE STUDY: Techco practicing decision intelligence for sustainable growth Leveraging AI/ ML and data analytics to optimize decision-making processes and align with sustainability goals Shared use cases on various champions on their development in decision intelligence …